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About me (Registered since 04/08/2025)
Product Manager with 6+ years in consumer SaaS products, specialising in AI/ML solutions at scale (600K+ users).
Led product strategy and roadmap for high-traffic consumer platforms, achieving 30% CSAT improvement through AI implementation and workflow automation.
Strong foundation in product marketing, stakeholder management, and data-driven execution. Led cross-functional product teams following Agile to deliver consumer-facing products.
Scaled user acquisition to over 100K monthly users while reducing cost by 1/3rd.
Tech Skills
Education
- May 2017 - July 2019
- May 2011 - June 2014
Work Experience
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August 2023 - Present
Airtel (Largest telecom in India), India
AI Product Manager
Built an AI-powered customer support chatbot (user facing), improving first-time resolution by 14% and reducing Average Resolution Time (ART) by 40% for 600K+ DAUs
Optimised conversational flows to reduce escalation volume by 35%, directly improving contact centers efficiency and reduction in cost of handling customers for 309K+ DAUs
Boosted Customer Satisfaction Score (CSAT) by 30% through iterative A/B testing, customer feedback analysis, and workflow automation, aligning product improvements with business goals
Scaled acquisition to 100,000+ monthly users via WhatsApp channel, demonstrating expertise in managing key customer interaction channels and driving cost efficiency (reduced by 1/3rd) through automation
Led cross-functional product teams (engineering, UX/UI, Analytics) following Agile/Scrum methodologies, defining product strategy, managing the product backlog, and coordinating GTM for consumer-facing products
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November 2021 - July 2023
Yocket, India
Associate Product Manager
Launched AI-powered products like SOP Builder and College Finder, enabling personalised recommendations and automation, increasing user engagement by 20%
Translated user needs into actionable product requirements via 80+user interviews, driving a 15% increase in activation through personalised onboarding
Launched 8 marketing campaigns across social media and email, resulting in a 15% improvement in sales funnel conversion rates and a 10% increase in overall revenue
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August 2020 - November 2021
Testbook, India
Program Manager
Built banking exam vertical from scratch, defining product strategy, content standards, and quality benchmarks for competitive market, grew user base by 40%
Led cross-functional team of 20+ SMEs, product, and engineering to deliver comprehensive learning platform with PDFs, practice questions, and study materials
Established quality assurance framework and release cycles based on market analysis and user feedback, achieving 4.5+ star ratings
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January 2019 - July 2020
Edutap, India
Project Manager
Spearheaded the launch of a government exam prep product, secured 500+ early adopters by leading a Scrum team, conducting market research, and analysing key customer pain points
Improved platform metrics by 18% through systematic A/B testing and user experience optimisation
